Elite Ludo Refund & Cancellation Policy (India)

At Elite Ludo, we prioritize complete customer satisfaction. This policy outlines our rules for refunds, cancellations, and deposits to ensure transparency. Please read it carefully before participating in paid tournaments.

Return and Cancellation Policy

How to Request a Cancellation

• Elite Ludo does not allow cancellations once a tournament registration is completed.
• Exceptions: If the issue is caused by a payment gateway error or our system, contact us immediately at support@eliteludo.online.
• We will investigate and process refunds within a reasonable time if the claim is valid.

When Elite Ludo Cancels Your Participation

• If we cancel a tournament, your entry fee will be refunded within 4-7 business days.
• The refunded amount can be used to join other Elite Ludo tournaments.

Refund Policy

Refund Eligibility

• Refunds are only processed for:
  • Failed transactions (payment deducted but not credited).
  • Technical errors from Elite Ludo’s side.
  • Cancelled tournaments.

Refund Methods & Timelines

• Note: Refunds are automatically processed—no manual request is needed if the issue is verified.

Deposit & Withdrawal Rules

Wallet Expiry Policy

• Winnings Wallet: Unused balance expires after 365 days.
• Deposit Cash Wallet: Funds must be used within 365 days.
• Important: Idle balances will be forfeited after this period.

Frequently Asked Questions (FAQ)

Can I cancel my tournament registration?

No, registrations cannot be cancelled unless there’s a payment error.

What if my refund is delayed beyond 7 days?

Contact support@eliteludo.online with your transaction ID for assistance.

How do I check my refund status?

Go to Transaction History in the app or check your bank/payment app.

Can I transfer money from Winnings Wallet to my bank?

Yes, follow the standard withdrawal process in the app